Shipping Policy
Processing Time:
All orders are processed within 1-3 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on the shipping method chosen at checkout.
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Standard Shipping: 5-10 business days
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Expedited Shipping: 2-5 business days
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International Shipping: 7-20 business days (varies by destination)
Please note that delivery delays may occasionally occur due to factors beyond our control, such as weather, carrier delays, or customs processing for international orders.
Shipment Confirmation & Tracking:
Once your order has shipped, you will receive a confirmation email with tracking information to monitor your delivery status.
Customs, Duties & Taxes:
International orders may be subject to customs duties, taxes, or import fees imposed by your country. These charges are the customer's responsibility and are not included in the product price or shipping cost.
Shipping Restrictions:
We currently ship to most countries worldwide. However, certain locations may have restrictions. If we are unable to ship to your location, we will notify you as soon as possible.
Lost or Stolen Packages:
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier. If you experience an issue with your shipment, please contact the carrier directly or reach out to our support team for assistance.
Returns & Exchanges:
For information on returns and exchanges, please refer to our Return Policy.
For further inquiries regarding shipping, feel free to contact our customer support team at sylvaniastudio@proton.me